--- title: Troubleshooting 7 Year Criminal Activity Check description: Troubleshoot all errors encountered while performing 7 Year Criminal Activity Check --- [Skip to content](https://info.authenticate.com/7-year-criminal-activity-check#main-content) [🙋‍♂️ Raise a Support Ticket](https://info.authenticate.com/kb-tickets/new?hsLang=en) [![Authenticate](https://info.authenticate.com/hubfs/authenticate_logo_2023_tm_rgb.svg)](https://authenticate.com/) Open main navigation Close main navigation - [🙋‍♂️ Raise a Support Ticket](https://info.authenticate.com/kb-tickets/new) Looking for answers? Ask us anything. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://info.authenticate.com/?hsLang=en) 2. [FAQs](https://info.authenticate.com/faqs?hsLang=en) 3. [Troubleshooting](https://info.authenticate.com/faqs?hsLang=en#troubleshooting) # Troubleshooting 7 Year Criminal Activity Check ## Troubleshoot all errors encountered while performing 7 Year Criminal Activity Check - **Error Code:** `City, state [or other user details] are required to run 7 year criminal activity check. Please update the user object and try again.` - **Issue Description:**  This issue arises when there isn't enough user data to generate a 7-Year Report. - **Suggested Action:** Please provide all required information, including address and date of birth. - **Suggested Action:** **Steps to Resolve the ID Mismatch Error** Follow these steps to resolve the mismatch and continue the workflow: 1. **Verify Information Accuracy** Check that the ID information is present in the User Object details within the user profile. Pay close attention to fields such as: - Full legal name - Address - Date of birth 2. **Update User Profile (if needed)** If you identify a discrepancy, select the edit button (🖋️) to update the user details in the User Object to match the ID. ![https://info.authenticate.com/hs-fs/hubfs/image (12)-1.png?width=688&height=118&name=image (12)-1.png](https://info.authenticate.com/hs-fs/hubfs/image%20(12)-1.png?width=688&height=117&name=image%20(12)-1.png) 3. **Resume the Workflow** Once you’ve confirmed all fields are accurate, click "Resume Workflow" to proceed with the pending verifications. 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