--- title: Pricing FAQs description: See how Authenticate's billing, pricing and subscriptions work! --- [Skip to content](https://info.authenticate.com/billing#main-content) [🙋‍♂️ Raise a Support Ticket](https://info.authenticate.com/kb-tickets/new?hsLang=en) [![Authenticate](https://info.authenticate.com/hubfs/authenticate_logo_2023_tm_rgb.svg)](https://authenticate.com/) Open main navigation Close main navigation - [🙋‍♂️ Raise a Support Ticket](https://info.authenticate.com/kb-tickets/new) Looking for answers? Ask us anything. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://info.authenticate.com/?hsLang=en) 2. [FAQs](https://info.authenticate.com/faqs?hsLang=en) 3. [Pricing](https://info.authenticate.com/faqs?hsLang=en#pricing) # Pricing FAQs ## See how Authenticate's billing, pricing and subscriptions work! **Q: Is it possible to utilize your free services exclusively?** **A:** No, our free services are integrated within our paid offerings and are unavailable as standalone options. [Contact Us](https://authenticate.com/#contact)today to schedule a demo and explore which checks work the best for your use case. **Q: Does Authenticate provide a trial version without any payment?** **A:** No, Authenticate does not offer a trial version without payment. To start using or testing our services, an initial deposit of $100 is required to activate your account. With your first $100 deposit, you will receive $20 in live testing credits.   **Q: Are failed verifications charged or only charged when a user completes the validation process and passes?** **A:** You are charged for all verification attempts, regardless of whether they pass or fail. Costs are incurred every time a verification process is initiated, which allows us to determine the authenticity and validity of an ID with each attempt.   **Q: How to manage my billing and subscription?** **A:** Your account balance and usage can be monitored through the billing section on your dashboard, helping you manage your billing and subscription along with avoiding any unexpected charges.   **Q: Is there a fee required to access your developer APIs?** **A:** Yes, funds must be deposited into your account to use our developer APIs and access additional services.   **Q: Why is it showing to deposit money when background checks are listed as $0?** **A:** While background checks are free, funds must be deposited to cover additional services or API usage fees.   **Q: How to get a refund for my deposit?** **A:** Deposits are non-refundable, but there is no time limit on using the deposited funds as long as a minimum balance of $100 is maintained.   **Q: How to track billing history and payment transactions?** **A:** Yes, your billing history and payment transactions can be tracked in the billing section.   **Q: Is it possible to cancel my subscription at any time?** **A:** Yes, subscriptions can be canceled at any time through account settings.   **Q: Is there a minimum balance requirement for account maintenance?** **A:** Yes, a minimum balance of $100 is required to avoid account suspension.   **Q: Can the minimum deposit requirement of $100 be reduced for students?** **A:** We understand the constraints for students and can look into special accommodations. Please contact our support team for assistance with your request.   **Q: Are there any hidden fees beyond the $1 per verification charge?** **A:** No, there are no hidden monthly fees or recurring charges. Our service operates on a pay-as-you-go basis.   **Q: How to start using our services?** **A:** To start, you need to add funds to your account. This initial step is necessary to access our products.   **Q: Are discounts available for account holders?** **A:** Yes, account discounts are available based on promotions or special offers. For more details, please check our discount policy.   **Q:What is the minimum amount required to top up account funds?** **A:** Our policy requires a minimum top-up of $100 for account funds, which helps in efficient transaction processing and account management.   **Q: Is it possible to access the amount charged for each authentication cycle through an API for my software's dashboard?** **A:** Currently, we do not offer an API to export charge details for authentication cycles.   **Q. Do developers who have admin access see billing information?** **A**: Only users with the assigned role “owner” can access billing information.     - [Before you begin](https://info.authenticate.com/before-you-begin?hsLang=en#main-content) - [About Authenticate®](https://info.authenticate.com/before-you-begin?hsLang=en#about-authenticate) - [Pricing: Pay-as-you-go](https://info.authenticate.com/before-you-begin?hsLang=en#pricing-pay-as-you-go) - [Solutions by Authenticate®](https://info.authenticate.com/before-you-begin?hsLang=en#solutions-by-authenticate) - [Account Activation](https://info.authenticate.com/before-you-begin?hsLang=en#account-activation) - [How to verify a user?](https://info.authenticate.com/before-you-begin?hsLang=en#how-to-verify-a-user) - [Data Coverage & Compliance](https://info.authenticate.com/before-you-begin?hsLang=en#data-coverage-compliance) - [Getting started](https://info.authenticate.com/getting-started?hsLang=en#main-content) - [General](https://info.authenticate.com/getting-started?hsLang=en#general) - [Medallion™](https://info.authenticate.com/getting-started?hsLang=en#medallion) - [No-Code Solutions](https://info.authenticate.com/getting-started?hsLang=en#no-code-solutions) - [API Solutions](https://info.authenticate.com/getting-started?hsLang=en#api-solutions) - [Products](https://info.authenticate.com/products?hsLang=en#main-content) - [User Insights](https://info.authenticate.com/products?hsLang=en#user-insights) - [Identity Verification](https://info.authenticate.com/products?hsLang=en#identity-verification) - [Criminal and Civil Records](https://info.authenticate.com/products?hsLang=en#criminal-and-civil-records) - [Background Checks](https://info.authenticate.com/products?hsLang=en#background-checks) - [Sandbox](https://info.authenticate.com/sandbox?hsLang=en) - [Pricing](https://info.authenticate.com/pricing?hsLang=en#main-content) - [Pricing Model](https://info.authenticate.com/pricing?hsLang=en#pricing-model) - [Integrations](https://info.authenticate.com/integrations?hsLang=en#main-content) - [Guesty](https://info.authenticate.com/integrations?hsLang=en#guesty) - [Hostaway](https://info.authenticate.com/integrations?hsLang=en#hostaway) - [Hostfully](https://info.authenticate.com/integrations?hsLang=en#hostfully) - [Lodgify](https://info.authenticate.com/integrations?hsLang=en#lodgify) - [OwnerRez](https://info.authenticate.com/integrations?hsLang=en#ownerrez) - [SuiteOp](https://info.authenticate.com/integrations?hsLang=en#suiteop) - [Manage Your PMS Integration](https://info.authenticate.com/integrations?hsLang=en#manage-your-pms-integration) - [FAQs](https://info.authenticate.com/faqs?hsLang=en#main-content) - [Introduction](https://info.authenticate.com/faqs?hsLang=en#introduction) - [Verification and Background Checks](https://info.authenticate.com/faqs?hsLang=en#verification-and-background-checks) - [Step-by-Step Hub](https://info.authenticate.com/faqs?hsLang=en#step-by-step-hub) - [Admin Profile](https://info.authenticate.com/faqs?hsLang=en#admin-profile) - [Compliance](https://info.authenticate.com/faqs?hsLang=en#compliance) - [Integrations](https://info.authenticate.com/faqs?hsLang=en#integrations) - [Pricing](https://info.authenticate.com/faqs?hsLang=en#pricing) - [Troubleshooting](https://info.authenticate.com/faqs?hsLang=en#troubleshooting) [![Chill listening crop-3](https://info.authenticate.com/hs-fs/hubfs/authenticate-logo-rgb-svg%20(3).png?width=195&height=24&name=authenticate-logo-rgb-svg%20(3).png "Chill listening crop-3")](https://authenticate.com/) 730 Arizona Avenue, Suite 230, Santa Monica, CA 90401 [mailto:support@authenticate.com](mailto:support@authenticate.com) Copyright © 2026, Authenticate