See how Authenticate's billing, pricing and subscriptions work!
Q: Is it possible to utilize your free services exclusively?
A: No, our free services are integrated within our paid offerings and are unavailable as standalone options. Contact Us today to schedule a demo and explore which checks work the best for your use case.
Q: Does Authenticate provide a trial version without any payment?
A: No, Authenticate does not offer a trial version without payment. To start using or testing our services, an initial deposit of $100 is required to activate your account. With your first $100 deposit, you will receive $20 in live testing credits.
Q: Are failed verifications charged or only charged when a user completes the validation process and passes?
A: You are charged for all verification attempts, regardless of whether they pass or fail. Costs are incurred every time a verification process is initiated, which allows us to determine the authenticity and validity of an ID with each attempt.
Q: How to manage my billing and subscription?
A: Your account balance and usage can be monitored through the billing section on your dashboard, helping you manage your billing and subscription along with avoiding any unexpected charges.
Q: Is there a fee required to access your developer APIs?
A: Yes, funds must be deposited into your account to use our developer APIs and access additional services.
Q: Why is it showing to deposit money when background checks are listed as $0?
A: While background checks are free, funds must be deposited to cover additional services or API usage fees.
Q: How to get a refund for my deposit?
A: Deposits are non-refundable, but there is no time limit on using the deposited funds as long as a minimum balance of $100 is maintained.
Q: How to track billing history and payment transactions?
A: Yes, your billing history and payment transactions can be tracked in the billing section.
Q: Is it possible to cancel my subscription at any time?
A: Yes, subscriptions can be canceled at any time through account settings.
Q: Is there a minimum balance requirement for account maintenance?
A: Yes, a minimum balance of $100 is required to avoid account suspension.
Q: Can the minimum deposit requirement of $100 be reduced for students?
A: We understand the constraints for students and can look into special accommodations. Please contact our support team for assistance with your request.
Q: Are there any hidden fees beyond the $1 per verification charge?
A: No, there are no hidden monthly fees or recurring charges. Our service operates on a pay-as-you-go basis.A: To start, you need to add funds to your account. This initial step is necessary to access our products.
Q: Are discounts available for account holders?
A: Yes, account discounts are available based on promotions or special offers. For more details, please check our discount policy.A: Our policy requires a minimum top-up of $100 for account funds, which helps in efficient transaction processing and account management.
Q: Is it possible to access the amount charged for each authentication cycle through an API for my software's dashboard?
A: Currently, we do not offer an API to export charge details for authentication cycles.A: Only users with the assigned role “owner” can access billing information.