Medallion™ requires access to the self-verifying user’s device camera to complete ID and selfie verification. Camera permissions are crucial for secure image capture during the verification process.
How to Enable Camera Permissions?
When you're prompted to allow camera access, simply click 'Allow.' If you’ve denied permissions before or are having trouble, head to your device's or browser's settings to turn on camera access for our app or website.
Reference Image for Website and App’s Camera Permission Pop-Ups
Common Troubleshooting
- Permission Denied: If your camera access is blocked, you’ll need to go into your browser or app settings to turn it back on.
Reference Image for Generic Instruction Screens for Android App and Browser
- Camera Not Working: Ensure that no other apps are currently using the camera. Restart the browser and try again.
Conclusion
Enabling camera permissions is essential for securely completing Medallion™ ID and selfie verification. Following the provided steps ensures a smooth verification process, allowing you to resolve camera access issues quickly.
For further assistance, please contact our support team.