Details on different types of verifications, background checks etc.
User Access and Link Validity:
Q: How long do user access codes remain active?
A: User access codes stay active as long as your account is active.
Q: How long is the Medallion link valid?
A: Medallion Verification links expire 24 hours after they are generated. Once the link is expired, you have to generate a new link to complete the process.
Q: For testing, is there a streamlined method to sign all verification types at once?
A: Certainly. Update the default workflow to enable all verification checks and select the option to attempt all methods. Create a verification link from the portal to complete the process. Medallion handles Employment, Education, Professional License, and Criminal Background checks, with other verifications available via API calls.
Q: Are the number of attempts valid per link or per user?
A: The number of attempts is valid per user access code, allowing for multiple attempts within the specified timeframe.
Q: What should I do if I receive a "System Unavailable" message from the 7 Year Criminal Activity API for two users?
Q: Is there a way to send a link to clients for them to go through the verification process?
Q: Why are my verifications not visible after users complete them?
A: Currently, only the results of the Auth DB check are displayed in the user table. To see the results of all verifications, you need to open the user profile.Q: What steps should be taken if a client has trouble during the identity verification process, especially with scanning their ID?
A: If a client has trouble scanning their ID and cannot proceed after several attempts, trying the verification on a different device may help resolve any technical issues with their current device.Q: Can we compare only the name and date of birth without using the SSN during the ID check process?
A: No, we donāt offer it as a standalone API. This process is known as a "Fuzzy match." However, if youāre using NodeJS, you can implement this functionality on your end.
A. You can verify if a particular check is completed for a user by either:
- Go to the User's profile and check the Verification tab for completion.
- Refer to the table in the User's section and check the verification status.
Q: Does Authenticate verify ID information against authoritative government databases to ensure scanned IDs are valid and accurate?
A: Authenticate offers solutions to verify the information gathered during the "ID verification and validation" process, ensuring that the scanned ID is valid and checking the identity against authoritative databases.
Q. What are the critical fields for identity verification, and what are the ideal scores?
A. The key fields to consider for identity verification are:
- Confidence Score for the ID submitted: This indicates the authenticity of the ID. A Confidence Score of 75 and above is considered favorable.
- Liveness Assessment and Score of the Selfie: This ensures a live person takes the selfie. A Liveness Score of above 80 is considered favorable.
- Face Match Score: This matches the face in the selfie with the face on the ID. A Face Match Score of above 80 is considered favorable.
After these validations, the User is eligible for Authoritative Database checks, confirming that the person on the ID is an individual listed in commercially available databases.
Q: Can specific steps or criteria be applied to all future background checks?
A: Absolutely; you can adjust your settings to ensure specific steps or criteria are automatically applied to all background checks moving forward, making the process more efficient.Q: How can I prevent fraud when hiring workers?
A: With Authenticate, you can generate verification links, conduct background checks, and access reports. Contact us to learn more.
Q: How can I obtain a detailed report on a candidate's background, including any charges?
Q: Can the criteria for background checks be tailored to meet my organization's unique needs?
Q: Do you ensure the name on an ID matches the account name during the background check process?
Q. In Medallionā¢, it says it checks databases in 40 countries. Does this mean a user's details will be checked in all those countries?
A: Not necessarily. While Medallion has the capability to access databases in 40 countries, it checks the person in the country of ID issuance. You can find the list of 40 countries here
Q: Why might there be discrepancies between a criminal record check and a local police check?
A: Criminal check flags and 7-year reports may not capture all details accurately. For comprehensive results, it's advisable to also conduct county and federal court checks.Q: How are criminal background checks performed?
Q: How quickly can I receive a County Criminal check report?
Q: What's included in the 7-year criminal activity report?
- CRIMINAL: General criminal behavior.
- TRAFFIC: Traffic law violations.
- CRIMINAL/TRAFFIC: Offenses that fall under both criminal and traffic categories.
- INFRACTION: Minor legal violations.
- SEX OFFENDER: Sexual offense-related crimes.
- NON-TRAFFIC: Offenses not related to traffic.
- WARRANT: Matters involving the issuance of warrants.
- ORDINANCE: Local law or ordinance violations.
- ARREST: Cases where an arrest was made, regardless of outcome.
- CRIMINAL/ABSCONDER: Cases involving absconding criminal charges or convictions.
- PATRIOT: Offenses related to national security or terrorism, like those under the Patriot Act.
Govt ID Verification
Q: How can I fix a middle name error during the verification process?
A: If encountering a middle name error, you can edit the user profile and select a checkbox indicating the absence of a middle name to resolve the issue.Q. Does the user need to use the phone for the ID verification process?
A: Yes, an ID Card must be validated via a handheld device.
Q: What is the verification process for government-issued IDs?
Q: How can verification failures due to poor lighting be prevented?
A: To prevent failures caused by lighting issues:
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- Ensure the ID is captured in well-lit conditions.
- The image should be clear, focused, and free from blurs.
- Avoid any glare or shadows on the ID.
- Make sure the ID's edges are fully visible and not cropped.
Q: How does the platform authenticate government-issued IDs?
A: Government-issued IDs are authenticated by analyzing the document for authenticity and comparing the provided information against the ID's data.Q: Which types of government-issued IDs can be verified on the platform?
Q. Does AuthenticateĀ® support verification of Emirates IDs for businesses?
A. AuthenticateĀ® covers 6,500+ government-issued IDs from over 200 countries and territories.
Q: What to do if the user exceed the allowed attempts for government ID or selfie verification?Quiz Verification
Q: Is biometric data required for knowledge-based verification?
A: No, biometric data collection is not required for the knowledge-based verification quiz.Q: Can the knowledge-based authentication quiz questions be customized for my organization?
Financial Account Verification
Q: How is financial account verification work?
A: Financial account verification involves connecting with financial institutions' systems to verify the account owner's details and activity.Q: Is a Mastercard necessary for identity confirmation during financial account verification?
Q: Are there specific requirements for financial account verification, like a minimum account balance or transaction history?
SSN Verification
Q: Can an individual's SSN be verified directly through the platform?
A: Yes, once the functionality is released, direct verification of an individual's SSN will be possible on the platform. We will notify users when it becomes available.Q: Is collecting an SSN mandatory for verification purposes?
A: Currently, you need to enter the user's SSN manually when creating or updating a profile. The portal does not yet offer the option to upload a picture of the SSN card.
Additional Checks
Q: Why are sex offender or watch list searches not visible on the platform?
A: These searches are accessible only via API. After completing the Medallion, you can use the user's Access Code to initiate these checks through the API. A no-code solution would require a feature request and scheduling.Q: What additional verification checks can be performed beyond basic identity verification?
A: Beyond basic identity verification, you can conduct criminal background checks, sex offender searches, watchlist screenings, and more, depending on your needs.
Q: How can we ensure the first and last names provided during registration match the driver's license for validation?
A: There are two methods:
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- Utilize the Auth DB check in your workflow, which verifies that the name and DOB on the ID match those provided by the user, followed by an authoritative database search (limited to the US).
- After completion, use the Get Test Results API to retrieve OCR data from the ID for manual matching.
Q. How can an MVR background check be run for a user who has completed identity verification through Medallion?
A. If a user has completed identity verification through Medallionā¢, you can run the MVR background check by following these steps:
- Navigate to the User's profile.
- Select the option to run the MVR background check from the top right corner.
- If the User has already uploaded their driver's license during the ID verification process, the information will be pre-populated so that the check can be run.
A: KYB check is possible by verifying the users associated with the business.