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How to connect Guesty with Authenticate?

Streamline Your Guest Verification Process with Authenticate's Integration for Guesty

This guide provides a step-by-step process for integrating Authenticate with Guesty, a property management platform. This integration enables property hosts to perform robust identity verifications and criminal background checks on guests.

Prerequisites

Integration Process

  1. Install the Authenticate App

    • Navigate to the Guesty marketplace, log in to the portal, or install the Authenticate app here.
    • Click the"Connect" button.
      Guesty 1
    • You will receive an API Key from Guesty, necessary to enable integration in the Authenticate portal.
      Guesty 2

  2. Configure the Integration

    • Visit the Authenticate portal and proceed to the Guesty integration page.
    • Input the Integration Token received from Guesty into the designated field and activate the integration.
      Guesty 3

  3. Brand and Workflow Configurations

    • Create brand profiles that suit your business needs. You can also organize property listings by moving them between different brands for easier management. The workflow and pass criteria configured for each brand will be applied to all listings within that brand.
      image (2)
    • Define the criteria guests must meet to pass verification for each brand.
      image (3)
    • Customize the workflow for each brand, allowing for different verification processes based on specific needs.
      image (3)

      Please note that the import process may take additional time based on the number of listings in your account. We recommend allowing a few moments for all listings to populate fully.

  4. Operational Flow

    • Once a guest makes a reservation, a verification link is generated and added to the AuthenticatingVerifyURL custom field, irrespective of the reservation status.
      • The Medallion workflow through which the link takes the guest is dependent on the brand in Authenticate that the listing for which the reservation has been set as a part of.
    • The link can be sent to guests using a Guesty workflow, allowing hosts to control the distribution of the verification link.
    • Once the guest completes the verification process, the results and the status of any additional checks are immediately sent to the Guesty inbox.

  5. Custom Fields

    • Authenticate_identity_proof_valid: Indicates whether the identity proof is valid or not
    • Authenticate_face_match_passed: Shown only when Government ID and Selfie are enabled, this field indicates whether the selfie matches the uploaded ID.
    • Authenticate_liveness_confidence_score_high: Shown only when Government ID and Selfie are enabled, this field indicates whether the selfie is live.
    • Authenticate_us_only_authoritative_db_check_passed: Applicable only to US users, this field indicates whether the user is found in a US authoritative database.
    • Authenticate_us_only_seven_year_criminal_record_found: Applicable only to US users, this field indicates whether any criminal records were found in the past 7 years.
    • Authenticate_global_watchlist_record_found: Indicates whether any global watchlist records are found for the user.
    • AuthenticatingGuestProfile: User profile link in Authenticate
    • AuthenticatingVerifyURL: Contains the URL sent to guests for self-verification.
    • AuthenticatingError: Provides details in case a check fails or requires further attention.

 

Integrating Authenticate with Guesty simplifies guest identity verification and enhances the security of your property management. For further assistance or troubleshooting, please contact our support team.