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      How to connect Lodgify with Authenticate?

      Streamline Your Guest Verification Process with Authenticate's Integration for Lodgify

      Pass Criteria

      The pass criteria refer to the standards used to determine the success or failure of various checks performed during the ID verification process.

      Below are the detailed criteria used for ID Verification, Criminal Check, Knowledge-Based Authentication (KBA), and Financial Account Ownership.

      1. ID Verification Status

        The ID verification status determines the validity and verification level of a guest's ID. The criteria include:

        • valid_and_not_verified: The ID is valid, but it has not been verified through authoritative databases.
        • valid_and_not_us_id: The ID is valid and from a non-US country, with no additional checks supported for these IDs.
        • valid_and_live_match_fail: The ID is valid, but the selfie provided by the guest does not match the photo on the ID.
        • valid_and_verified: The ID is valid and has been verified through authoritative databases.
      2. 7-Year Criminal Report Status

        The 7-year criminal report status indicates the results of the criminal background check:

        • clear: No criminal history was found in the report.
        • requires_review: The report found some results, and further review by the host is recommended.
        • insufficient_data: The check could not be completed due to insufficient data.
      3. KBA Status

        The Knowledge-Based Authentication (KBA) status reflects the outcome of the KBA process used to validate a guest's identity:

        • kba_verified: The KBA process successfully validated the guest's identity.
      4. Financial Account Ownership

        The financial account ownership status verifies whether the guest owns the financial account as claimed:

        • fao_verified: The verification was successful, confirming the guest's account ownership.

      Note:  We recommend that the pass criteria always align with the workflow. Failure to do so might lead to a less secure fraud prevention process and occasional workflow disruptions.

      Integrating Authenticate with Lodgify

      Prerequisites

      • A merchant account on Lodgify
      • An account registered with Authenticate

      Step-by-Step Integration Process

      1. Install the Authenticate App

        • Navigate to the Lodgify marketplace and locate Authenticate
        • Click the “Connect” button.
        • Access your API Key and copy it to your clipboard.

      2. Configure the Integration

      3. Guest Verification Link

        • Once the integration is activated, a verification link is automatically generated for each guest after booking.

        • Share this link with your guest directly. The guest uses this link to initiate the Guest Screening Process seamlessly.

          image (24)

      4. Guest Verification Results

        • Once the guest completes the verification process, the results will be automatically available in the "Notes" section of the respective guest’s reservation tab on Lodgify.

        • This provides you with an easy and organized way to access and review the guest’s screening results directly within the platform.

        • Click the “Guest Profile” link in the “Notes” section to access detailed screening results on the Authenticate portal, where you can also download a PDF report.image (25)

      5. Email Notifications

        • Enable automatic updates for guest verification completion by navigating to the Authenticate Portal Settings and turning on “Email Notifications” under Medallion™.image (26)

      Integrating Authenticate with Lodgify simplifies guest identity verification and enhances the security of your property management. For further assistance or troubleshooting, please contact our support team.