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How to connect OwnerRez with Authenticate?

Streamline Your Guest Verification Process with Authenticate's Integration for OwnerRez

Pass Criteria

The pass criteria refer to the standards used to determine the success or failure of various checks performed during the ID verification process.

Below are the detailed criteria used for ID Verification, Criminal Check, Knowledge-Based Authentication (KBA), and Financial Account Ownership.

  1. ID Verification Status:  The ID verification status determines the validity and verification level of a guest's ID. The criteria include:
    • valid_and_not_verified: The ID is valid, but it has not been verified through authoritative databases.
    • valid_and_not_us_id: The ID is valid and from a non-US country, with no additional checks supported for these IDs.
    • valid_and_live_match_fail: The ID is valid, but the selfie provided by the guest does not match the photo on the ID.
    • valid_and_verified: The ID is valid and has been verified through authoritative databases.
  2. 7-Year Criminal Report Status: The 7-year criminal report status indicates the results of the criminal background check:
    • clear: No criminal history was found in the report.
    • requires_review: The report found some results, and further review by the host is recommended.
    • insufficient_data: The check could not be completed due to insufficient data.
  3. KBA Status: The Knowledge-Based Authentication (KBA) status reflects the outcome of the KBA process used to validate a guest's identity:
    • kba_verified: The KBA process successfully validated the guest's identity.
  4. Financial Account Ownership: The financial account ownership status verifies whether the guest owns the financial account as claimed:
    1. fao_verified: The verification was successful, confirming the guest's account ownership.

    Note: We recommend that the pass criteria always align with the workflow. Failure to do so might lead to a less secure fraud prevention process and occasional workflow disruptions.

    Integrating Authenticate® with OwnerRez

    Prerequisites

    • A merchant account on OwnerRez
    • An account registered with Authenticate®

    Step-by-Step Integration Process

    1. Connect with the OwnerRez

      • Navigate to the Authenticate Integrations tab and locate OwnerRez
      • Click the “Connect” button.

       

    2. Authorizing the Integration

      • An authorization window will appear. Click the Authorize Authenticate button.

         

    3. Upon successful authorization:

      1. Your OwnerRez Properties will be imported into a Brand on Authenticate.
      2. You can configure workflows, set pass criteria, or create new brands to assign different workflows per property.

       

    4. When a new booking is created in OwnerRez:

      1. A user and verification link will be automatically generated based on the associated brand’s workflow, in Authenticate.

    5. The user profile and verification link will be added to the booking in OwnerRez and can be viewed in Custom Fields.

       

    6. You can add the Authenticate custom field for the verification link to OwnerRez templates and triggers to automatically send it to guests at any point during the booking process.

    7. Once the guest completes identity verification through the verification link, the custom fields in the corresponding OwnerRez booking will be automatically updated with the verification results.

    8. Email Notifications

      • Enable automatic updates for guest verification completion by navigating to the Authenticate Portal Settings and turning on “Email Notifications” under Medallion™.

       

    Integrating Authenticate with OwnerRez simplifies guest identity verification and enhances the security of your property management. For further assistance or troubleshooting, please contact our support team.