How to connect Hostaway with Authenticate?

Prerequisites

• A merchant account on Hostaway
• An account registered with Authenticate

Step-by-Step Integration Process

1. Install the Authenticate App
   • Navigate to the Hostaway marketplace and locate Authenticate
   • Click the “Connect” button.
     
   • You will receive an Integration Token from Hostaway, which is necessary to enable integration in the Authenticate portal.
     
     
     
2. Configure the Integration
   • It is recommended that before you start the integration, your hostaway account should have all your listings already since we take those listings from hostaway
   • Access the Authenticate portal and go to the Hostaway integration page. Enter the API Key and Account ID you received from Hostaway into the respective input fields. Ensure to activate the integration and save the changes.
     
     
3. Configure the Hostaway Dashboard
   • Custom Field Configuration: Once the integration is successful the custom fields should be pre-populated for you. To check “Custom Fields,” go to Reservations and click “Manage Custom Fields.”
     
     
   • Automation Settings: Use Hostaway’s built-in Automation tool to create an automation setting. Set this to trigger at least 40 minutes after a booking is made to populate the custom field with the verification link. Configure the automated message body to include the verification link, accessible from the 'Fields' dropdown under 'Reservation custom fields'.
     
     
     
4. Final Step to Activate Your Hostaway Integration:
   
   • The final step to complete your Hostaway integration is to manually add a reservation dropdown custom field in your Hostaway account. Please ensure that the custom field's name, type, and dropdown options match the specifications below:
     
     • Custom Field Name: Authenticate_verification_passed
     • Custom Field Type: Dropdown
     • Dropdown Options: Yes, No
       

Make sure the details are entered exactly as specified to ensure the integration functions correctly.

Custom Fields

1. • Authenticate Verification Link: Contains the URL sent to guests for self-verification.
   • Authenticate_error: Provides details in case a check fails or requires further attention.
   • Authenticate_guest_profile: Provides the URL of the guest profile within the Authenticate portal.
   • Authenticate_identity_proof_valid: Indicates whether identity proof is valid or not
   • Authenticate_face_match_passed: Shown only when Government ID and Selfie are enabled, this field indicates whether the selfie matches the uploaded ID.
   • Authenticate_liveness_confidence_score_high: Shown only when Government ID and Selfie are enabled, this field indicates whether the selfie is live.
   • Authenticate_us_only_authoritative_db_check_passed: Applicable only to US users, this field indicates whether the user is found in a US authoritative database.
   • Authenticate_us_only_seven_year_criminal_record_found: Applicable only to US users, this field indicates whether any criminal records were found in the past 7 years.
   • Authenticate_global_watchlist_record_found: Indicates whether any global watchlist records are found for the user.

Operational Flow

• Upon a guest making a booking, irrespective of the reservation status, the "Authenticate Verification Link" custom field is populated with the verification link. The guest uses this link to verify their identity on Authenticate.com for that specific booking.
• The configured automation tool sends the verification link to the guest. Upon completing the verification process, you will receive an email with the results.

• Guest Search: This feature allows hosts to search for a guest using parameters such as first name, last name, date of birth, and reservation ID. To find a "Reservation ID," navigate to the 'Reservations' page on the Hostaway dashboard, select the appropriate guest reservation, and locate the "Hostaway reservation ID" field. View the extended guide here.