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Manage Booking Channels: Choose Which Channels Trigger Verification

Skip verification for bookings from channels you don't want to screen.

Skip Verification for Bookings from Channels You Don't Want to Screen

Bookings reach you from multiple channels: Airbnb, Vrbo, Booking.com, Expedia, your direct site, and other listing sites. Your property management system tells Authenticate which channel each booking came from. Manage Booking Channels lets you choose which of those channels Authenticate acts on.

By default, all booking channels are selected, so every new booking gets a user and a verification link. Uncheck any channel you want Authenticate to skip; useful if you already screen guests from that source another way, or if a "channel" isn't really a guest booking at all (owner block-offs and referrals both show up in the list).

This feature is available on all five property management integrations: Guesty, Hostaway, Lodgify, Hostfully, and OwnerRez.

Prerequisites

  • Your property management integration must be Active. If you see a Setup Guide link instead of the menu, connect your integration first.

Steps to Manage Booking Channels

  1. Open Manage Booking Channels

    • Click Integrations in the sidebar.
    • Select your property management system.
    • Click the ⋮ button in the top right and choose Manage Booking Channels.

    Manage Booking Channels option in the integration menu

    • The panel opens with every supported channel listed alphabetically, all selected by default.

    Manage Booking Channels panel with all channels selected

  2. Search for a Channel

    • Type a channel name to narrow the list.
    • The count above the list shows how many channels are selected, or how many match your search.

  3. Select or Skip Channels

    • Check a channel to create users and verification links for its bookings. Uncheck it to skip those bookings.
    • Use Select all or Clear all to change several channels at once. Note: these only apply to the channels currently on screen; clear your search first if you want them to apply to every channel.

    Selecting and clearing booking channels

  4. Save Your Changes

    • Click Save Changes to apply your selection. You'll see a confirmation: "Booking channel preferences saved."
    • Click Cancel to close the panel without saving.
    • If you try to leave with unsaved changes, you'll be asked to confirm. Choose Keep editing to go back, or Discard changes to leave without saving.

    Unsaved changes confirmation dialog

Notes

  • Each integration keeps its own selection. If you have more than one property management system connected, you'll need to set up channel preferences separately for each.
  • Newly supported channels are enabled by default. Check back here occasionally if you're deliberately skipping channels.
  • Manage Booking Channels works together with Manage Listings. A booking only gets a verification link if its channel is selected here and the property is enabled in Manage Listings. If a guest didn't get a link, check that the integration is Active, the property is enabled in Manage Listings, and the channel is selected here.

If you have questions or something isn't working as described here, open a support ticket and our team will help you out.